Missed calls are missed admissions.
Addiction doesn't sleep; so why should your phone lines?
Rollover Rep offers you a dedicated 24/7 team -- so you never miss an admissions call again.
Our Service
Based on our extensive research, the average treatment center missed 5 calls per day and 150 calls per month!
We offer customized solutions to ensure treatment providers never miss admissions opportunities and work with a sense of what to prioritize, providing the ability to grow with confidence.
Our Process
We greet, acknowledge, and educate callers interested in your program, relaying all info over to your admissions team immediately.
Your center is unique. Our true and tested onboarding process is designed to ensure that we represent your center’s characteristics and abilities on every call.
ON A REAL MISSION
Culture
We're an enthusiastic group of individuals working 24/7 to ensure that ethical treatment providers have a cost-effective & measurable solution to the expensive reality that are missed calls.
FOLLOW US ON
© 2021 Rollover Rep (Conversion Rep LLC) All rights reserved
Interested In Learning More?
Use the form below to provide our team with info on how to reach you most conveniently.
TRUSTWORTHY & SECURE
It's a complicated day and age for our industry, we don't treat the opportunity to handle your calls lightly. We sport a proven track record of being independent, secure and compliant.
Easily monitor and keep track of all assisted calls, plus gain unrestricted access to recordings and call dispositions to-date via our real-time dashboard.
TRANSPARENCY & REPORTING
We're here 24 hours per day, 365 days per year. 9am rush and all your agents are tied up? We'll get it. Christmas? Yep. New Years? Yes again.
100% COVERAGE
302 Washington Street, 150-7463, San Diego, CA, 92103
Either living in the office or out of town, with zero in-between.
STEFAN HOWLETT
Founder & CEO
TORBEN HOWLETT
Earliest riser, family man and Taco Tuesday aficionado.
MIKE MARWAN
Meet our team!
Quality Assurance Specialists
Builder of the rocketship, busy coding your new features, best beard on the team.
TYLER LARACUENTE
Senior Engineer
CHRIS HAXO
Account Executive
MICHELE SANTAGATA
Chief Operations Officer
Our best client turned teammate, 12 year contact center veteran, accent you’d swear is from Boston.
MIRANDA BARNES
And the agents serving your callers!
"Previously, I always did my best to balance the day-to-day hustle that every admissions person in the country knows far too well — fulfilling our obligation to answer every call for help, with the reality of prioritizing those with a true chance of admission.
Six months into working with Rollover Rep, we’ve increased our average census dramatically month-over-month, I’ve increased the scope of my work elsewhere in the business, and feel my work-life balance has been restored significantly.
I highly recommend the Rollover Rep team."
Rob Snyder, Owner
Enlightened Solutions (NJ)
Paul Dyne, VP & Director of Admissions
Into Action Recovery Centers (TX)
Clients that trust our team
"We were hesitant about allowing someone else to answer our calls. That was our biggest concern.
Rollover Rep earned my trust, made changes as needed, and proved themselves by assisting several admissions every single month."
