Missed calls are missed admissions.
Addiction doesn't sleep; so why should your phone lines?
Rollover Rep offers you a dedicated 24/7 team -- so you never miss an admissions call again.
Our Service
Based on our extensive research, the average treatment center missed 5 calls per day and 150 calls per month!
We offer customized solutions to ensure treatment providers never miss admissions opportunities and work with a sense of what to prioritize, providing the ability to grow with confidence.
Our Process
We greet, acknowledge, and educate callers interested in your program, relaying all info over to your admissions team immediately.
Your center is unique. Our true and tested onboarding process is designed to ensure that we represent your center’s characteristics and abilities on every call.
ON A REAL MISSION
Culture
We're an enthusiastic group of individuals working 24/7 to ensure that ethical treatment providers have a cost-effective & measurable solution to the expensive reality that are missed calls.
FOLLOW US ON
© 2021 Rollover Rep (Conversion Rep LLC) All rights reserved
Interested In Learning More?
Use the form below to provide our team with info on how to reach you most conveniently.
TRUSTWORTHY & SECURE
It's a complicated day and age for our industry, we don't treat the opportunity to handle your calls lightly. We sport a proven track record of being independent, secure and compliant.
Easily monitor and keep track of all assisted calls, plus gain unrestricted access to recordings and call dispositions to-date via our real-time dashboard.
TRANSPARENCY & REPORTING
We're here 24 hours per day, 365 days per year. 9am rush and all your agents are tied up? We'll get it. Christmas? Yep. New Years? Yes again.
100% COVERAGE
302 Washington Street, 150-7463, San Diego, CA, 92103
TORBEN HOWLETT
Quality Assurance Specialists
CHRIS HAXO
MIRANDA BARNES
And the agents serving your callers!
"Six months into working with Rollover Rep, we’ve increased our average census dramatically month-over-month, I’ve increased the scope of my work elsewhere in the business, and feel my work-life balance has been restored significantly.
I highly recommend the Rollover Rep team."
Rob Snyder, Owner
Enlightened Solutions (NJ)
Paul Dyne, VP & Director of Admissions
Into Action Recovery Centers (TX)
Clients that trust our team
"We were hesitant about allowing someone else to answer our calls. That was our biggest concern.
Rollover Rep earned my trust, made changes as needed, and proved themselves by assisting several admissions every single month."
Either living in the office or out of town, with zero in-between.
STEFAN HOWLETT
Founder & CEO
Earliest riser, family man and Taco Tuesday aficionado.
MIKE MARWAN
Meet our team!
Builder of the rocketship, busy coding your new features, best beard on the team.
TYLER LARACUENTE
Senior Engineer
Account Executive
MICHELE SANTAGATA
Chief Operating Officer
Our best client turned teammate, 12 year contact center veteran, accent you’d swear is from Boston.
Technical guru, solution finder, makes magic happen.
PAOLI TORRES
Implementation and Systems Manager
Agent Spotlight
Rollover Rep's team of agents span the US and support our clients 24/7. Here's one of our stars!
THARUSHI SAMARAWEERA
Tharushi currently lives in Atlanta, GA and enjoys cooking, hiking, and spending time with family and friends. In addition to her experience serving callers reaching out for help, she also has an academic background in biology and public health.
Admissions Support Representative
Our Mr. Reliable, rap connoisseur and fast food fanatic.
MARK BACON
Account Manager
MIRANDA BARNES
CHRIS HAXO
Admissions Support Team Lead
QA Analyst
Leads agents to greatness, enjoys the outdoors and helping others
Detail focused, loves appropriately used grammar, photography enthusiast
