Missed calls are missed admissions.

Addiction doesn't sleep; so why should your phone lines?

Rollover Rep offers you a dedicated 24/7 team -- so you never miss an admissions call again.

Services

Our Service

Based on our extensive research, the average treatment center missed 5 calls per day and 150 calls per month!

We offer customized solutions to ensure treatment providers never miss admissions opportunities and work with a sense of what to prioritize, providing the ability to grow with confidence.

Staff1-877-268-1399

Our Process

We greet, acknowledge, and educate callers interested in your program, relaying all info over to your admissions team immediately.

Your center is unique.  Our true and tested onboarding process is designed to ensure that we represent your center’s characteristics and abilities on every call.

ON A REAL MISSION

Culture

We're an enthusiastic group of individuals working 24/7 to ensure that ethical treatment providers have a cost-effective & measurable solution to the expensive reality that are missed calls.  

FOLLOW US ON

© 2021 Rollover Rep (Conversion Rep LLC) All rights reserved

Interested In Learning More?

Use the form below to provide our team with info on how to reach you most conveniently. 

TRUSTWORTHY & SECURE

It's a complicated day and age for our industry, we don't treat the opportunity to handle your calls lightly. We sport a proven track record of being independent, secure and compliant.

Easily monitor and keep track of all assisted calls, plus gain unrestricted access to recordings and call dispositions to-date via our real-time dashboard.

TRANSPARENCY & REPORTING

We're here 24 hours per day, 365 days per year.  9am rush and all your agents are tied up?  We'll get it.  Christmas?  Yep.  New Years?  Yes again. 

100% COVERAGE

Contact usTestimonials
Learn how Rollover Rep can help your admissions team!Learn how Rollover Rep can help your admissions team!

302 Washington Street, 150-7463, San Diego, CA, 92103

TORBEN HOWLETT

Torben Howlett

Quality Assurance Specialists

CHRIS HAXO

MIRANDA BARNES

And the agents serving your callers!

"Six months into working with Rollover Rep, we’ve increased our average census dramatically month-over-month, I’ve increased the scope of my work elsewhere in the business, and feel my work-life balance has been restored significantly.

I highly recommend the Rollover Rep team."

Rob Snyder, Owner

Enlightened Solutions (NJ)

Paul Dyne, VP & Director of Admissions

Into Action Recovery Centers (TX)

Clients that trust our team

"We were hesitant about allowing someone else to answer our calls. That was our biggest concern.

Rollover Rep earned my trust, made changes as needed, and proved themselves by assisting several admissions every single month."

Either living in the office or out of town, with zero in-between.

STEFAN HOWLETT

Founder & CEO

Earliest riser, family man and Taco Tuesday aficionado.

MIKE MARWAN

Meet our team!

Builder of the rocketship, busy coding your new features, best beard on the team.

TYLER LARACUENTE

Senior Engineer

Account Executive

MICHELE SANTAGATA

Chief Operating Officer

Our best client turned teammate, 12 year contact center veteran, accent you’d swear is from Boston.

Technical guru, solution finder, makes magic happen.

PAOLI TORRES

Implementation and Systems Manager

Agent Spotlight

Rollover Rep's team of agents span the US and support our clients 24/7. Here's one of our stars!

THARUSHI SAMARAWEERA

Tharushi currently lives in Atlanta, GA and enjoys cooking, hiking, and spending time with family and friends. In addition to her experience serving callers reaching out for help, she also has an academic background in biology and public health.

Admissions Support Representative

Our Mr. Reliable, rap connoisseur and fast food fanatic.

MARK BACON

Account Manager

MIRANDA BARNES

CHRIS HAXO

Admissions Support Team Lead

QA Analyst

Leads agents to greatness, enjoys the outdoors and helping others

Detail focused, loves appropriately used grammar, photography enthusiast