Missed calls are missed admissions.

Addiction doesn't sleep; so why should your phone lines?

Rollover Rep offers you a dedicated 24/7 team -- so you never miss an admissions call again.

Services

Our Service

Based on our extensive research, the average treatment center missed 5 calls per day and 150 calls per month!

We offer customized solutions to ensure treatment providers never miss admissions opportunities and work with a sense of what to prioritize, providing the ability to grow with confidence.

Staff1-877-268-1399

Our Process

We greet, acknowledge, and educate callers interested in your program, relaying all info over to your admissions team immediately.

Your center is unique.  Our true and tested onboarding process is designed to ensure that we represent your center’s characteristics and abilities on every call.

ON A REAL MISSION

Culture

We're an enthusiastic group of individuals working 24/7 to ensure that ethical treatment providers have a cost-effective & measurable solution to the expensive reality that are missed calls.  

Either living in the office or out of town, with zero in-between. 

STEFAN HOWLETT

Founder & CEO

Big believer in a full breakfast, daily.  Handles most of the nerdy stuff. 

TORBEN HOWLETT

Director of Operations

Former paralegal, working towards her master's degree, crazy cat lady to-be.

LACY DICKINSON

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Interested In Learning More?

Use the form below to provide our team with info on how to reach you most conveniently. 

TRUSTWORTHY & SECURE

It's a complicated day and age for our industry, we don't treat the opportunity to handle your calls lightly. We sport a proven track record of being independent, secure and compliant.

Easily monitor and keep track of all assisted calls, plus gain unrestricted access to recordings and call dispositions to-date via our real-time dashboard.

TRANSPARENCY & REPORTING

We're here 24 hours per day, 365 days per year.  9am rush and all your agents are tied up?  We'll get it.  Christmas?  Yep.  New Years?  Yes again. 

100% COVERAGE

"Previously, I always did my best to balance the day-to-day hustle that every admissions person in the country knows far too well — fulfilling our obligation to answer every call for help, with the reality of prioritizing those with a true chance of admission.

Six months into working with Rollover Rep, we’ve increased our average census dramatically month-over-month, I’ve increased the scope of my work elsewhere in the business, and feel my work-life balance has been restored significantly.

I highly recommend the Rollover Rep team."

Rob Snyder, Owner

Enlightened Solutions (NJ)

Paul Dyne, VP & Director of Admissions

Into Action Recovery Centers (TX)

What are people saying about us?

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Testimonials
Learn how Rollover Rep can help your admissions team!Learn how Rollover Rep can help your admissions team!

"We were hesitant about allowing someone else to answer our calls. That was our biggest concern.

Rollover Rep earned my trust, made changes as needed, and proved themselves by assisting several admissions every single month."

Wannabe coffee enthusiast. My mornings only move as fast as my Bialetti hand crank coffee grinder will go.

Quality Assurance Specialist

CAMERON HARDY

Director of Quality Assurance

Builder of the rocketship, busy coding your new features, best beard on the team.

TYLER LARACUENTE

Senior Engineer

CHRIS HAXO

QA and HR Specialist

Leader of the night owls, outdoorsman, better posture than your physical therapist.

MICHELE SANTAGATA

Chief Operations Officer

Our best client turned teammate, 12 year contact center veteran, accent you’d swear is from Boston.

Coming soon..

MIRANDA BARNES

Quality Assurance Specialist

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302 Washington Street, 150-7463, San Diego, CA, 92103